We are working hard to answer your call – please be patient and polite to our staff who are here to help you.
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with Long Term conditions and other seasonal illnesses.
We are also delivering the huge and vitally important Covid-19 vaccination programme.
Workload: 1.1.2021 – 31.3.2021
Telephone calls taken: 52,100
F2F Consultations: 7,682
Telephone Consultations: 39,539
Home Visits: 632
Urgent Cancer Referrals: 276
Med 3/Sick Notes issued: 1,398
Letters Processed: 16,700
Medications Issued: 33,372
So that it can focus on these really important issues, your GP will understandably be prioritising urgent cases.
This means that when you contact your local practice, they will have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may have to wait longer than usual until your problem or concern can be dealt with.
There are telephone consultations available to book online. Please note that telephone consultations are not time specific, if you book a slot between 8:30am and 12:30pm we will aim to call you in the morning and if you book a slot between 3pm and 6pm we will aim to call you in the afternoon. Please do not call the Practice back to chase your phone call as this makes our incoming calls busier and leads to further delays.
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
- your problem is urgent
- you have long term condition that is getting worse
- you are worried about symptoms that might indicate cancer
Your local pharmacist can also help with minor ailments.
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, through their website: www.hpft-iapt.nhs.uk/resources-and-self-help
If you’re experiencing a mental health crisis, call this freephone number: 0300 777 0707
Herts Help has a range of support and information to help people though the lockdown here: www.hertshelp.net/hertshelp.aspx
Information regarding common ailments, to make a prescription request, to register with the practice and to book or cancel an appointment are all available on this website.
Due to the extraordinary high call volume, it will take longer for your call to be answered. We have put on additional receptionists to take your calls, however there will be delays in answering and we ask that you are patient and polite when your call is answered.
Our call site and clinicians are available throughout the day.
Thank you very much for helping us all manage under these very difficult circumstances.
Continuity of care at the centre of every contact
Stanmore Medical Group is introducing a personal list service, which means, as far as possible, we try to get patients to see their own named doctor. This improves the continuity of care (making sure someone knows all your problems and what medical conditions you have suffered from in the past). Some patients who have many complex health problems value seeing the same doctor who has a good knowledge of their previous medical history.
Your usual Doctor works as part of a small clinical team with two/three other doctors, so you will be offered an appointment with one of the other doctors working in the same team as your usual Doctor, if your usual GP isn’t available.
The Practice is open as normal; however, we ask patients only to attend at the Practice if you have an appointment, otherwise contact via phone, e-mail, SystmOne on-line etc.