Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Common Illness Room

Common Illness Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can call 111, or visit your nearest Minor Injury Unit or Urgent Care Centre:

QEII Hospital Urgent Care Centre
The New QEII Hospital
Welwyn Garden City
Open 24 hours a day, 7 days a week
St Albans City Hospital
Waverley Road
St Albans
Open 24 hours a day every day of the year
Hemel Hempstead Hospital
Hillfield Road
Hemel Hempstead
Open 8am – 10pm every day

Consulting room

Consulting room

How can we help you?

For Forms, Medicals, Test results and Certificates please visit Reception

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with minor cuts, sprains, aches, colds, headaches, rashes, cystitis etc.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse about vaccinations, sexual health, contraception, blood pressure, etc.

Contact a Nurse

Book an appointment on the phone01438 313223
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone01438 313223

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions

Advice for Vulnerable Patients

Advice and help zone

Advice and help zone

Lets see what we can do…

For Forms, Medicals, Test results and Certificates please visit Reception

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review Clinic.


Carers in Hertfordshire

Whether you need some help understanding benefits or accessing services, or longer term advice to support you in your caring role, Carer Support Advisors are just a phone call away. They can help you understand what services are available nearby and how to access them, and help you to have a break from caring.

Call today on 01992 58 69 69


Visit their website

Child Health

Health For Kids

Health For Kids is a fantastic resource for health related subjects for children aged 4-11 years. Exciting activities to enjoy with your child, advice to support their development and lots of other fun stuff. Have a look in our Parents/Carers section and find out how you and your child can get most out of this site.


Childhood Immunisations

One of the most important things that a parent can do for their child is to make sure that they have all their routine childhood vaccinations. It is the most effective way of keeping them protected against infectious diseases. You will be sent an appointment card from the local child health services to attend whichever surgery you normally attend.

Childhood Illnesses

Information about childhood illnesses from NHS North and East Herts CCG website. Find out more

Slapped Cheek Syndrome

Slapped cheek syndrome is a viral infection that’s most common in children, It usually causes a bright red rash to develop on the cheeks. Find out more

Fever in Children

A fever is a high temperature. As a general rule, in children, a temperature of over 37.5C (99.5F) is a fever. Find out more

Chicken Pox

Chickenpox is a mild and common childhood illness that most children catch at some point. Find out more

Hand Foot and Mouth Disease

Hand, foot and mouth disease is a viral infection that can affect young children. Find out more


Head lice are tiny insects that live in human hair. They’re particularly common in children. Find out more

Further information

From warts and measles to chickenpox and tonsillitis, find out how to recognise some of the most common childhood conditions NHS – Childhood Illness

Clinics and Services

Nurse-led Minor Illness Clinic

If your injuries or illness are more minor, you can use our nurse-led services.
Trained and experienced nurses are available in our team to treat a wide range of minor illnesses and injuries. Please call the surgery to make an appointment with the nurse.

01438 313223

Non-NHS Services

Other services which are considered as a private matter and are not to do with the NHS, and therefore chargeable; are forms that the doctor needs to complete for insurance purposes, mortgage purposes or other cases of a similar nature.

There is a list of the private fees in both surgeries for your information. Do please ask about the fees as often people are taken aback when charged. Ask Reception a Question

COPD Clinic

We like to see all our patients who have been diagnosed with COPD at least yearly. Depending on the severity of your diagnosis we may invite you to come to the clinic more often in order to ensure we give you the care you require.
If you would like to discuss coming to the COPD clinic please contact us 01438 313223

Coronary Heart Disease

We offer an annual appointment to patients with established heart disease.
At the clinic we will review risk factors, discuss lifestyle changes, review medications and arm you with the knowledge you need to manage your condition. Make an appoinment
Prior to your appointment you will need to have a blood test. This will mean that your cholesterol and other blood tests will be available for discussion at the clinic. Book a blood test appointment online

Diabetes Clinic

We have dedicated clinics for diabetes at the Health Centre and Poplars surgery, and we write to remind all our patients once a year that we need to see them.
We refer patients to the dietician, chiropodist and the community education programme (DESMOND) as necessary. Make an appointment

Cervical Smear Tests

The practice nurses provide a cervical cancer screening service. You will be sent a letter when your smear is due and a leaflet explaining what will happen at the appointment. If you have symptoms that concern you, please make an appointment with the doctor. Make an appointment

Phlebotomy Clinic

We have a Phlebotomy Service (Blood Taking Service) at the Health Centre and Poplars Surgery. Find out more

NHS Home Eye Testing Service

If you are housebound the NHS offers free sight tests (aged 60 & over) and free spectacles (if eligible). The UK registered Optometrists check for Glaucoma, Diabetes, Cataract and other eye conditions. Appointments are available Monday to Saturday from 10am to 7pm.

To find out more please call 0800 023 4964


Over 75's Care

Stanmore and Poplars surgeries are proud to offer patients over 75 the facilities and clinics surrounding age concern. We would also be pleased, if you have not already had one, to carry out an over 75 year old check up. We also are pleased to inform you that we do have a nurse specialising in elderly care and if you have any problems, she would be pleased to offer you assistance. Make an appointment at

Stanmore Health Centre 01438 313223
The Poplars Surgery 01438 351359

Minor Surgery Clinic

Certain small surgical operations can be performed at the surgery. With minor surgery the recovery time is usually short and you will be back to your usual activities fairly quickly (depending on your procedure). Before attending for minor surgery you will need to see a doctor for the diagnosis and then you will be given an appointment to attend for your procedure. Make an appointment

Drugs and Alcohol

One You Drinks Tracker - Mobile App

Drinking a bit too much can sneak up on you. Our free drinks tracker app makes it easy to keep an eye on the booze and take control with daily tips and feedback.

Download on the Apple App Store

Download on the Android App Store

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.0300 123 6600 Talk online


If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.0300 123 1110

Further information

For more information about the benefits of drinking less, top tips and more visit NHS – Drinking and Alcohol
Alternatively, for more information on how drug misuse can be harmful to your health visit NHS – The Effects of Drugs


Planning your Pregnancy

If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy. Follow these steps

Antenatal Care

As soon as you find out you are pregnant, you should get in touch with us to find out more information on the services and support that are available to you. Antenatal care is provided by our surgeries by the Doctors in conjunction with the midwife. Contact us
Calculate your Due DateYour Antenatal Appointments ExplainedFind Maternity Services Near you

Postnatal Care

At 6 weeks both you and your baby need a check-up to see if all is well. We try to arrange this on the same day if possible at your usual surgery. Postnatal care is provided at our surgeries by the Doctors in conjunction with the midwife. Contact us

Your six week post natal check

Further information

Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here – NHS – Your Pregnancy & Baby Guide

Mental Health

Mental Health Clinic at Canterbury Way Surgery

There is a drop-in mental health clinic at Canterbury Way Surgery. It is available to patients of all of Stevenage’s GPS but the patient does need to see their own doctor first.

Stanmore Medical Group Counselling and Mental Health Clinic

To attend a meeting with the Counsellor you will need to be referred by a doctor. Once you have been referred to the Stevenage & North Herts Counselling Centre you will be given 6 sessions of funded counselling.
Upon receipt of a referral the centre will send you some forms to complete, asking for contact details and availability.
Once you have returned your forms to the centre, you will receive an appointment to see a counsellor within 7-21 days.
If you do not receive a letter from us within 14 days please be sure to call the centre or send an email.

Contact the Counselling Service at 166a High Street, Stevenage, Herts SG1 3LL

Phone 01438 357775


If something is troubling you, call Samaritans free, 24 hours a day 365 days a year.116 123 Find out more


Information and Support for all mental health issues. Mind Infoline 0300 123 3393 Find out more


Help, information and support for all those affected by mental illness. Find out more

Further information

For more information about mental health, ways to cope with it and more visit

NHS – Mental Health

One You – Feeling Stressed?

Sexual Health

Stanmore Medical Group Sexual Health clinic

A range of sexual health services are offered at the surgery. Sexual health services are freely available for everyone. If you need advice and support with a sexual health matter or you think you have a problem you would like to discuss, please make an appointment

Terrence Higgins Trust

We’re the UK’s leading HIV and sexual health charity. We support people living with HIV and amplify their voices, and help the people using our services to achieve good sexual health.

Telephone: 0808 802 1221


Stanmore Medical Group Family Planning Clinic

Stanmore Health Centre holds family planning clinics for free, confidential advice and information about contraception and sexual health on a Wednesday afternoon by appointment. At all of our surgeries, for repeat pill prescriptions you can also see a doctor in normal surgery and the nurses will do contraceptive advice and fitting in their general surgeries. Make an appointment

Stanmore Medical Group Chlamydia Screening

Chlamydia screening is available from the surgery. If you are under 25, simply ask at reception for a kit. It is a completely confidential service where you can send a urine sample in the envelope provided and receive the results easily. This is available for men and women. An annual test is recommended and when you have a new sexual partner.
If you are 25 or over you will need to see one of the nurses for the test, again available for men and women. Contact reception on 01438 313223

Stevenage Sexual Health Clinic

Stevenage Sexual Health Clinic
Southgate Health Centre

To book an appointment at the new clinic or to find details of alternate clinics please call 0300 008 5522


Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK. Find out more


Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year. Get advice now

Sexual Health Help Line

The Family Planning Association Sexual health help line can give you confidential information and advice 0845 122 8690

Further information

For more information about Sexual Health topics including a contraception guide visit NHS – Sexual Health

Stop Smoking

Stanmore Medical Group Stop Smoking Clinic

If you’re trying to give up smoking, we can help. Studies show that your chances of success will be greatly improved if you get advice and support from health care professionals to help you stop smoking. Make an appointment

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download on the Apple App Store

Download on the Android App Store

Get Support Now

Choose from an app, Quit Kit, email, SMS and face-to-face guidance. Sign up now

Get a Plan

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan. Get a plan now

Further information

For more information about the benefits of stopping smoking, top tips and more visit

NHS – Stop Smoking

One You – Thinking of quitting?

Weight Management

Stanmore Medical Group Weight Management Clinics

If you would like to know more about weight and diet advice, we offer a weight management clinic giving you advice on how to lose weight and stay healthy. Make an appointment
If you are referred to the dietician, please download and complete our food diary

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle. Find out more

Want to get more active

Get help and advice from NHS including 10 Minute workouts, 12 week fitness plan, running & cycling for beginners and much more. Get help now

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight. Find out more

Get started on the nhs 12 Week Weight Loss Plan

The plan is designed to help you lose weight and keep it off. Get started now

Am I a Healthy Weight

Calculation your BMI using this NHS Tools

Further information

For more information about the benefits of losing weight, top tips and more visit

NHS – Weight Loss

One You – How healthy is your food?

One You – How much have you moved today?

Young People

Chathealth Messaging Service

Our Chathealth messaging service is available for young people from 11-19 years of age. Young people can message into the service for help and support. This could result in a self referral to our service for a face to face intervention

Text: 07480635050

Health for Teens

Want advice about a health issue, and maybe feel too embarrassed to ask?

Why not send a text?

Use our website to find out if your school nurse has a secure text messaging service, which enables you to get confidential, professional health advice and support.


How to find an NHS gender identity clinic

Trans and non-binary people’s general health needs are the same as anyone else’s. But trans people may have specific health needs in relation to gender dysphoria or gender reassignment, or confirmation.

Your particular needs may be best addressed by transgender health services offered by NHS gender identity clinics (GICs).

For more information

Gender Identity Clinic

A website with links to organisations and legal information that may be helpful

For more information

Young Pride in Herts

Young Pride in Herts offers support, information and advice to the young LGBTQ community, and those who may be struggling with their sexuality or gender, in Hertfordshire.

For more information

Health Review and Assessment Clinic

Health Review and Assessment Clinic

Here we can help you monitor your condition

More than one condition?

Prescriptions and medicines centre

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?