Appointments

Appointments

As with all appointments, patients from all our locations can be seen at any of the surgeries. If you require an appointment with us, you can:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Cancelling, changing an appointment or running late

To cancel your appointment:

  • make a request via our Online Form
  • use your NHS account (through the NHS website or NHS App)
  • At Stanmore Medical Group we understand that there may be times when as a patient you find yourself running slightly late for your appointment. If this happens to you contact the receptionist to advise the GP. You may still be able to see the doctor however there may be a wait until the end of surgery.
  • However if you are late for an appointment you may be asked to re-book.

Same day appointments

We always offer same day appointments, we ask you contact the surgery via our Online Form from 8.00 am to request these appointments. We do aim to offer appointments for all patients who wish either a telephone triage appointment or a face to face where possible. We also offer appointments with:

  • Emergency Care Practitioners
  • Advanced Nurse Practitioners
  • Practice Nurses
  • Healthcare Assistants
  • Physiotherapist Specialists
  • Mental Health Workers
  • Health and Wellbeing Coach
  • Pharmacists
  • Social Prescribers
  • Care Co-ordinators

Telephone consultation appointments

If you have a telephone appointment with one of our clinicians. The clinician will try and ring you as near to that time as possible. We usually give you AM or PM option

Your phone must be able to receive telephone calls from withheld numbers as our telephone number is automatically withheld.

The clinician will call twice before they mark the appointment as a ‘Did Not Attend’ (DNA)

Extended hours

We offer a range of Extended hours appointments including:

  • Telephone consultations – Weekday evening
  • Face to Face appointments – Saturdays at St Nicholas health Centre

We also have some nursing appointments during the weekend extended hours for certain clinics. These include:

  • General Nursing
  • Diabetes
  • Asthma
  • Smears
  • Travel

Access the GP online appointment system

Manage your appointments via

SystmOnline:

Login for Online Services

NHSApp:

Non-urgent advice: Emergencies

What is an Emergency?

Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.

Symptoms include;

Chest pain

Severe abdominal pain

Vomiting blood

Breathlessness

Non-blanching rashes (the glass test)

Possible anaphylactic shock (swelling of mouth and throat)

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone, can be more flexible and often means you get help sooner.

If you need help now or when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, or face-to-face.
  • if you need an interpreter
  • if you have any other access or communication needs.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you contact the practice as soon after 8am as possible.

Help from your pharmacy

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.


Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Intimate Examinations

During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:

  • We will explain to you why the examination is necessary and give you the opportunity to ask questions.
  • We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
  • We will obtain your permission before carrying out this examination You will be offered a chaperone.
  • At all times we will respect your privacy during the examination and while dressing and undressing.

Your doctor and the nursing staff will be happy to discuss any concerns you have about this.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.